Upcoming Webinar:


"Is the System Meeting the Patient's Needs? Opportunities to Address Health and Social Disparities"

Presented by:


Wendy M. Parker, PhD

Associate Professor/Program Director

Albany College of Pharmacy and Health Sciences

Dillon Clancy, BS

Albany College of Pharmacy and Health Sciences

SIMON (System Isn’t Meeting Our Needs) patients are one of the key factors contributing to emergency room crowding.  These patients frequent the emergency department and can account for up to 25% of annual emergency department use.  Crowded emergency rooms lead to reduced emergency department efficiency, poor patient care and increased cost to healthcare.  

A percentage of SIMON patients frequent the emergency department for psychiatric services, often with the same set of complaints. These patients receive psychiatric evaluations, corresponding treatment, and a disposition with discharge instructions, then quickly return to emergency department as early as the following day.  In an effort to reduce emergency room crowding and improve patient care, this study aimed to identify and understand factors that contribute to frequent visitation. 

Psychiatric emergency crisis staff members answered a series of demographic and survey questions regarding their experience with SIMON patients.  Secondary data, if available, will be utilized to understand the magnitude of frequent users. Public health disparities and prevention literature tells us that the return users are due to health system as well as individual factors. 

The goal of this project is to understand better what systemic factors could be contributing to frequent visitation so that strategies might be developed to intervene proactively. 

Learning Objectives

  1. Understand the term SIMON patients in a Crisis ER and the magnitude of impact on staff and patients
  2. Explore potential avenues for intervention within and outside of the clinical system to change the pattern of return Crisis ER visits for some patients. 

Date:  Wednesday, February 15

Time:  12:00 - 1:00 PM (EDT)

Fee:  FREE - NYSPHA members

$10 - non-members

1 CHES credit available

1 CPH credit available 



Past Webinars 

"Having an Effective Meeting with Lawmakers"

View slides HERE

View the webinar recording HERE

(Please note: This recording will start on slide 11 due to technical difficulties) 


 Featuring:  Blair Horner, Legislative Director, NY Public Interest Research Group

Topics covered include:

  • Educating vs. Lobbying
  • Steps to holding a meeting (if doing yourself)
  • Tips for successful meetings
  • Meeting with staffers vs. the legislators
  • Do’s and don’ts of follow up



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